Refund Policy
Effective Date: 25/01/2025
At SmartGenius.net, customer satisfaction is our priority. We are dedicated to providing exceptional services and maintaining a transparent and fair approach to payments, cancellations, and refunds. Please review our refund policy to understand how we handle these matters.
1. Payment in Advance
To ensure the timely delivery of high-quality services, we require full payment in advance for all services offered on SmartGenius.net.
2. Non-Refundable Services
Certain services, such as completed or customized offerings, are non-refundable. These include:
- IPTV subscription plans that have already been activated.
- Any services or digital content delivered as per the agreed terms.
3. Assurance of Quality
We are committed to delivering the highest standard of service. If you encounter any issues, please contact us immediately. Our team will take prompt action to address and resolve your concerns to your satisfaction.
4. Service Cancellation
If you need to cancel a service before it has been activated or delivered, please reach out to us promptly. Refunds or modifications will be considered on a case-by-case basis, depending on the nature of the service and the timing of your cancellation request.
5. Contact Us
For any questions or concerns regarding cancellations, refunds, or our services, please contact us at:
🌐 Website: SmartGenius.net
Email:info@smartgenius.net
📞 Phone: +92 318 4160678
6. Changes to This Policy
We reserve the right to update or revise this refund policy at any time. Any changes will be posted on our website, SmartGenius.net, along with the updated effective date.